Refund & Return Policy

Last updated: October 2025

At Aura Vibes, we take great care in crafting and packaging our products to ensure the best quality for our customers. However, if you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • Returns are accepted only for items that are damaged, defective, or incorrect at the time of delivery.

  • You must notify us within 3 days of receiving your order by emailing us at support@aura-vibes.com or calling 7840046570.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition you received it

    • In its original packaging

Once your return request is approved, you will receive instructions on how and where to send your item.

2. Refunds

  • After we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 5–7 business days, and the amount will be credited to your original payment method.

  • Please note that shipping charges and COD fees (if applicable) are non-refundable.

3. Non-returnable / Non-refundable Items

The following items cannot be returned or refunded:

  • Used or partially used candles

  • Customized, personalized, or sale items

  • Products damaged due to misuse or mishandling after delivery

4. Exchanges

We only replace items if they are defective or damaged during delivery.
To request an exchange, please contact us at support@aura-vibes.com.

5. Order Cancellations

  • Orders can be canceled within 2 hours of placing them.

  • Once your order has been packed or shipped, it cannot be canceled.

6. Contact Us

If you have any questions about our Refund or Return Policy, feel free to contact us:

📧 Email: support@aura-vibes.com
📞 Phone: 7840046570
🌐 Website: https://aura-vibes.com