{"id":579,"date":"2025-10-20T10:54:09","date_gmt":"2025-10-20T10:54:09","guid":{"rendered":"https:\/\/aura-vibes.com\/?page_id=579"},"modified":"2025-10-20T10:54:09","modified_gmt":"2025-10-20T10:54:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/aura-vibes.com\/?page_id=579","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2 data-start=\"237\" data-end=\"266\"><strong data-start=\"240\" data-end=\"266\">Refund & Return Policy<\/strong><\/h2>\n<p data-start=\"268\" data-end=\"300\"><strong data-start=\"268\" data-end=\"285\">Last updated:<\/strong> October 2025<\/p>\n<p data-start=\"302\" data-end=\"506\">At <strong data-start=\"305\" data-end=\"319\">Aura Vibes<\/strong>, we take great care in crafting and packaging our products to ensure the best quality for our customers. However, if you are not fully satisfied with your purchase, we\u2019re here to help.<\/p>\n<hr data-start=\"508\" data-end=\"511\" \/>\n<h3 data-start=\"513\" data-end=\"531\"><strong data-start=\"517\" data-end=\"531\">1. Returns<\/strong><\/h3>\n<ul data-start=\"532\" data-end=\"958\">\n<li data-start=\"532\" data-end=\"650\">\n<p data-start=\"534\" data-end=\"650\">Returns are accepted only for items that are <strong data-start=\"579\" data-end=\"590\">damaged<\/strong>, <strong data-start=\"592\" data-end=\"605\">defective<\/strong>, or <strong data-start=\"610\" data-end=\"623\">incorrect<\/strong> at the time of delivery.<\/p>\n<\/li>\n<li data-start=\"651\" data-end=\"820\">\n<p data-start=\"653\" data-end=\"820\">You must notify us within <strong data-start=\"679\" data-end=\"713\">3 days of receiving your order<\/strong> by emailing us at <strong data-start=\"732\" data-end=\"791\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"734\" data-end=\"789\">support@aura-vibes.com<\/a><\/strong> or calling <strong data-start=\"803\" data-end=\"817\">7840046570<\/strong>.<\/p>\n<\/li>\n<li data-start=\"821\" data-end=\"958\">\n<p data-start=\"823\" data-end=\"871\">To be eligible for a return, the item must be:<\/p>\n<ul data-start=\"874\" data-end=\"958\">\n<li data-start=\"874\" data-end=\"926\">\n<p data-start=\"876\" data-end=\"926\">Unused and in the same condition you received it<\/p>\n<\/li>\n<li data-start=\"929\" data-end=\"958\">\n<p data-start=\"931\" data-end=\"958\">In its original packaging<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"960\" data-end=\"1065\">Once your return request is approved, you will receive instructions on how and where to send your item.<\/p>\n<hr data-start=\"1067\" data-end=\"1070\" \/>\n<h3 data-start=\"1072\" data-end=\"1090\"><strong data-start=\"1076\" data-end=\"1090\">2. Refunds<\/strong><\/h3>\n<ul data-start=\"1091\" data-end=\"1433\">\n<li data-start=\"1091\" data-end=\"1192\">\n<p data-start=\"1093\" data-end=\"1192\">After we receive and inspect your returned item, we will notify you of the status of your refund.<\/p>\n<\/li>\n<li data-start=\"1193\" data-end=\"1338\">\n<p data-start=\"1195\" data-end=\"1338\">If approved, your refund will be processed within <strong data-start=\"1245\" data-end=\"1266\">5\u20137 business days<\/strong>, and the amount will be credited to your <strong data-start=\"1308\" data-end=\"1335\">original payment method<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1339\" data-end=\"1433\">\n<p data-start=\"1341\" data-end=\"1433\">Please note that <strong data-start=\"1358\" data-end=\"1391\">shipping charges and COD fees<\/strong> (if applicable) are <strong data-start=\"1412\" data-end=\"1430\">non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1435\" data-end=\"1438\" \/>\n<h3 data-start=\"1440\" data-end=\"1488\"><strong data-start=\"1444\" data-end=\"1488\">3. Non-returnable \/ Non-refundable Items<\/strong><\/h3>\n<p data-start=\"1489\" data-end=\"1544\">The following items <strong data-start=\"1509\" data-end=\"1543\">cannot be returned or refunded<\/strong>:<\/p>\n<ul data-start=\"1545\" data-end=\"1688\">\n<li data-start=\"1545\" data-end=\"1579\">\n<p data-start=\"1547\" data-end=\"1579\">Used or partially used candles<\/p>\n<\/li>\n<li data-start=\"1580\" data-end=\"1623\">\n<p data-start=\"1582\" data-end=\"1623\">Customized, personalized, or sale items<\/p>\n<\/li>\n<li data-start=\"1624\" data-end=\"1688\">\n<p data-start=\"1626\" data-end=\"1688\">Products damaged due to misuse or mishandling after delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1690\" data-end=\"1693\" \/>\n<h3 data-start=\"1695\" data-end=\"1715\"><strong data-start=\"1699\" data-end=\"1715\">4. Exchanges<\/strong><\/h3>\n<p data-start=\"1716\" data-end=\"1897\">We only replace items if they are defective or damaged during delivery.<br data-start=\"1787\" data-end=\"1790\" \/>To request an exchange, please contact us at <strong data-start=\"1835\" data-end=\"1894\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1837\" data-end=\"1892\">support@aura-vibes.com<\/a><\/strong>.<\/p>\n<hr data-start=\"1899\" data-end=\"1902\" \/>\n<h3 data-start=\"1904\" data-end=\"1934\"><strong data-start=\"1908\" data-end=\"1934\">5. Order Cancellations<\/strong><\/h3>\n<ul data-start=\"1935\" data-end=\"2068\">\n<li data-start=\"1935\" data-end=\"1997\">\n<p data-start=\"1937\" data-end=\"1997\">Orders can be canceled <strong data-start=\"1960\" data-end=\"1989\">within 2 hours of placing<\/strong> them.<\/p>\n<\/li>\n<li data-start=\"1998\" data-end=\"2068\">\n<p data-start=\"2000\" data-end=\"2068\">Once your order has been packed or shipped, it cannot be canceled.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2070\" data-end=\"2073\" \/>\n<h3 data-start=\"2075\" data-end=\"2096\"><strong data-start=\"2079\" data-end=\"2096\">6. Contact Us<\/strong><\/h3>\n<p data-start=\"2097\" data-end=\"2184\">If you have any questions about our Refund or Return Policy, feel free to contact us:<\/p>\n<p data-start=\"2186\" data-end=\"2351\">\ud83d\udce7 <strong data-start=\"2189\" data-end=\"2199\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2200\" data-end=\"2255\">support@aura-vibes.com<\/a><br data-start=\"2255\" data-end=\"2258\" \/>\ud83d\udcde <strong data-start=\"2261\" data-end=\"2271\">Phone:<\/strong> 7840046570<br data-start=\"2282\" data-end=\"2285\" \/>\ud83c\udf10 <strong data-start=\"2288\" data-end=\"2300\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/aura-vibes.com\" target=\"_new\" rel=\"noopener\" data-start=\"2301\" data-end=\"2349\">https:\/\/aura-vibes.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &#038; Return Policy Last updated: October 2025 At Aura Vibes, we take great care in crafting and packaging our products to ensure the best quality for our customers. However, if you are not fully satisfied with your purchase, we\u2019re here to help. 1. Returns Returns are accepted only for items that are damaged, defective, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-579","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - Aura Vibes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aura-vibes.com\/?page_id=579\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - Aura Vibes\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Return Policy Last updated: October 2025 At Aura Vibes, we take great care in crafting and packaging our products to ensure the best quality for our customers. 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